Q&A

Q1: How long is the processing time for custom and official items?
A1: Custom orders take about 20 days (including design and crafting). Official styles (in stock) are processed within 7 days.

Q2: How long does shipping take?
A2: Standard shipping takes 7–15 business days (depending on the destination). Express shipping takes 3–7 business days (extra charges apply).

Q3: Do you offer free shipping?
A3: Yes, orders over 150 USD (or equivalent) qualify for free shipping.

Q4: Can I track my order?
A4: Yes, a tracking number will be provided once your order is shipped, and you can follow the status anytime.

Q5: What if my crystal is damaged during shipping?
A5: If damage occurs during transit, the responsibility is ours. You can request a free replacement or refund. Please contact us within 7 days of receiving your package and provide photos as proof.

Q6: Do you check the crystals before shipping?
A6: Yes, every crystal is hand-selected, cleansed, and quality-checked before being shipped, ensuring you receive it in its best condition.